Responsible Gaming

Gamble for entertainment

Online casino games involve risk, and outcomes are determined by chance. There is no guaranteed strategy, system or method that can ensure a win. Gambling should therefore be treated as a leisure activity, with money and time set aside only for entertainment. Never view gambling as a reliable source of income, a solution to financial difficulties or a way to recover money that has already been lost.

Before you play, consider whether gambling fits comfortably within your circumstances. Your decision should take account of your income, regular commitments, savings goals and other responsibilities. If gambling would affect rent, bills, debt repayments, food, education or essential household spending, it is not an appropriate use of those funds.

A positive gambling experience includes knowing when to stop. Decide in advance how much money and time you are prepared to spend, and treat those amounts as entertainment costs. Once your planned limit has been reached, stop playing rather than making another deposit or extending your session.

• Only gamble with money you can afford to lose.
• Set a time limit before starting a gaming session.
• Take regular breaks and avoid playing for longer than planned.
• Do not gamble when upset, stressed, tired or under the influence of alcohol or other substances.
• Keep gambling separate from essential spending and financial obligations.
• Remember that previous results do not affect the outcome of the next game.

Set limits and stay in control

Personal limits can help you make decisions before emotions or losses influence your behaviour. Consider setting a spending limit for a day, week or month, together with a maximum playing time. Limits work best when they are realistic, recorded clearly and treated as firm boundaries rather than targets to increase during play.

If account tools are available, use the safer gambling settings provided on the website to review your activity, manage deposits or request other restrictions. The options and conditions for these tools may vary. Read the information shown before confirming a change, and contact the available support team through the website if you need help understanding an account control.

It may also help to keep a personal record of deposits, withdrawals, time spent playing and overall results. Looking at your activity over time can make patterns easier to identify. Banking alerts, a separate entertainment budget and removing saved payment details may provide additional reminders to pause before making a deposit.

Taking a break or closing an account

If gambling is becoming difficult to control, consider taking a break immediately. You can ask for assistance with available account restrictions, a temporary interruption or account closure. A break should be taken seriously: do not create another account or use another person’s account to continue playing.

If you request a restriction or account closure, keep a record of the request and follow any instructions provided. Account controls are one part of a broader plan and may be most effective when combined with support from a trusted person or a qualified professional.

Recognise the signs of gambling harm

Gambling harm can develop gradually, and it may affect finances, relationships, work, study, physical health and emotional wellbeing. A person does not need to gamble every day to experience harm. Early action can help prevent a situation from becoming more serious.

Possible warning signs include spending more money or time gambling than intended, feeling unable to stop, repeatedly trying to win back losses, hiding gambling activity, borrowing money, selling possessions or using funds intended for bills. Other signs can include arguments with family or friends, reduced performance at work or study, poor sleep, anxiety, low mood and feeling guilty or distressed after playing.

• You often increase the amount or time spent gambling to achieve the same excitement.
• You feel restless or irritable when trying to cut down or stop.
• You return to gambling soon after a loss to try to recover it.
• You need to hide deposits, withdrawals, sessions or losses from other people.
• You use credit, borrow money or miss essential payments because of gambling.
• You have tried to reduce or stop gambling but have not been able to do so.
• Gambling is affecting your relationships, work, study, health or everyday responsibilities.

One warning sign can be enough reason to pause and review your behaviour. You do not need to wait for a crisis before asking for help. Speaking openly with someone you trust can make it easier to set boundaries and take the next step.

Support for you, or someone you know

If gambling is causing concern, consider contacting an independent gambling support service, a qualified counsellor, a doctor or another health professional in Australia. These services can help you understand what is happening, create a plan to reduce or stop gambling, manage financial concerns and address related stress, anxiety or relationship difficulties. Support is available whether you gamble online, in person or across more than one type of gambling.

You can also speak with a trusted family member, friend or colleague. Choose someone who can listen without judgement and help you follow through with practical steps, such as taking a break, reviewing finances, removing access to payment methods or arranging professional support. If you are helping another person, focus on the effects of gambling rather than blame, and encourage them to seek advice.

When urgent help is needed

If gambling has contributed to severe distress, thoughts of self-harm, threats, violence or an immediate safety concern, seek urgent assistance from emergency services or a crisis support provider in your area. If you are worried about someone else, do not leave them alone when there is an immediate risk. Your safety and wellbeing come first.

Lex Casino can provide information about account-related options through the website, but account support is not a substitute for counselling, financial advice or medical care. Independent support is appropriate whenever gambling is affecting your wellbeing or the wellbeing of people close to you.

Protecting young people and keeping your account secure

Gambling is intended for adults who meet the applicable legal requirements. Young people must not use a gambling account, and adults should take reasonable steps to prevent children from accessing gambling services. Keep account credentials, payment information and devices secure, and do not allow another person to use your account.

• Use a strong, unique password and do not share it with anyone.
• Log out of your account when using a shared or public device.
• Use device, browser and payment security features where appropriate.
• Keep children away from devices or applications used to access gambling services.
• Do not open or use an account on behalf of another person.
• Tell the website support team promptly if you suspect unauthorised access or activity.

Responsible gaming is a shared effort. Players are encouraged to make careful decisions, monitor their own behaviour and ask for support early. Lex Casino will provide general information about safer gambling and available account options, while each player remains responsible for deciding whether, when and how much to gamble.