Privacy Policy | Lex Casino

1. Information we may collect

When you use Lex Casino, we may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the checks required and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you visit or interact with the website.

Account and contact information

This may include your name, date of birth, residential details, contact details, login information, account preferences and records of communications with support. We use this information to create and manage your account, provide requested services, respond to questions, maintain account security and communicate with you about important account or service matters.

Verification information

To help confirm identity, age, eligibility and account ownership, we may handle verification documents and related information. This can include information shown on identity documents, proof of address, information needed for customer checks and records of verification activity. These checks help protect players, prevent unauthorised account use and support measures designed to prevent fraud, financial crime and other misuse.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, bonuses or other transactions connected with your use of the services. Payment information may be processed with payment service providers, and we may receive transaction confirmations or limited payment details needed to reconcile an account. We use these records to process transactions, investigate disputed activity, maintain accurate account information and meet relevant obligations.

Device, usage and cookie information

When you use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, access times and information about how you interact with the site. We may also handle identifiers and information obtained through cookies or similar technologies. This information can help us operate the website, remember preferences, identify technical issues, improve performance, protect accounts and detect unusual or fraudulent activity.

2. How we use information

Lex Casino may use personal information for the purposes described below. We seek to use information that is reasonably necessary for the relevant purpose and to avoid using it in ways that are incompatible with the reason it was collected.

To open, administer and maintain your player account.
To provide casino services, process requests and keep account information accurate.
To verify identity, age, account ownership and other information required for safe account use.
To carry out security, anti-fraud, anti-money-laundering and responsible service checks where appropriate.
To process deposits, withdrawals and other account transactions.
To provide customer support, investigate complaints and maintain records of communications.
To monitor, test, troubleshoot and improve the website, systems and user experience.
To detect, prevent and investigate unauthorised access, cheating, abuse, fraud or other prohibited activity.
To send service messages, account notices and other communications needed to administer the services.
To send marketing communications where permitted and where you have provided consent or another valid permission applies.
To comply with applicable legal, regulatory, tax, accounting, court or law-enforcement requirements.
To establish, exercise or defend legal rights and to manage risks affecting the business or its players.

Where marketing communications are sent, you can choose to withdraw your consent or opt out. Withdrawing marketing consent does not usually affect essential service messages, security alerts, transaction notices or other communications needed to operate your account.

Some information is required to provide particular services or complete verification and transaction processes. If you do not provide information that is reasonably necessary for these purposes, we may be unable to open an account, complete a request, provide a service or continue an account relationship.

3. Sharing information and protecting it

We may share personal information where this is reasonably necessary for the purposes described in this Privacy Policy. Information may be shared with service providers that help operate the website, host systems, provide customer support, process payments, perform verification, detect fraud, maintain security, deliver communications or provide technical services. These providers should only receive information relevant to the services they perform.

Information may also be shared where required or permitted by law, including with relevant authorities, courts, professional advisers, auditors, insurers or parties involved in investigating suspected unlawful or harmful activity. We may share information to protect players, the website, our rights, property or systems, or the rights and safety of other people.

Some service providers may process information from locations outside Australia. Where information is handled by another organisation or in another location, appropriate measures are intended to protect it and limit access to what is reasonably required. The privacy practices of a third-party service may also be governed by that provider's own privacy notice.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure system design and staff or provider procedures. No website, online account or method of transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they believe an account has been accessed without permission.

Access to personal information is limited to people and providers who need it for an authorised purpose. We may keep records of security events, account activity and support interactions where those records are needed to protect the service, investigate issues or meet our responsibilities.

4. Cookies, storage and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help a website remember settings, maintain a session, measure performance, understand website use and support security. Some cookies may be necessary for core functions, while others may help with analytics, preferences or relevant communications.

You can manage or delete cookies through your browser settings. You may also be able to set your browser to notify you before a cookie is stored or to block certain types of cookies. If you block or remove cookies, some website features may not work as intended, and your preferences may need to be selected again.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling, business records and legal compliance. The length of time depends on the type of information, why it was collected, whether an account remains open, and whether an issue or investigation needs to be completed.

Closing an account does not always mean that all information can be deleted immediately. Some account, identity, transaction, payment, communication or security records must be kept for a period required by law, even after an account is closed. When information is no longer required, we take reasonable steps to delete it, anonymise it or securely dispose of it, subject to technical, legal and operational requirements.

5. Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights may be subject to identity checks, legal exceptions, the rights of other people and records that we must retain. We may ask for information needed to confirm that a request relates to the correct account before taking action.

Access: you may ask for access to personal information we hold about you and, where appropriate, information about how it is used.
Correction: you may ask us to correct or update information that is inaccurate, incomplete or out of date.
Deletion: you may ask us to delete your personal information where it is no longer needed or where another valid basis for deletion applies. Deletion may not be possible for records that must be retained for legal, security, dispute or other legitimate purposes.
Withdrawal of marketing consent: you may withdraw your consent to receive marketing communications at any time. You may use an unsubscribe option in a marketing message where available or contact us directly.
Questions or complaints: you may contact us if you have a question about this Privacy Policy or are concerned about how your personal information has been handled.

How to make a request

To request access, correction or deletion of your data, or to withdraw consent to marketing, email support@lexcasino.win. Please explain your request and include enough information for us to understand which account or records it concerns. Do not send unnecessary sensitive information in an email. We may request additional details or verification before responding.

We aim to handle privacy requests within a reasonable timeframe. The response may depend on the nature and complexity of the request, the information involved and any legal or security requirements that apply. If a request cannot be completed in full, we will generally explain the relevant reason, subject to any restriction on disclosure.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, information practices or relevant requirements change. The updated version will apply from the date it is made available on the website. Players should review this page from time to time to remain informed about how information may be handled. Continued use of the website after an update may indicate that you have read the revised policy, but any consent required for a particular use of information will still be handled as required.